Senior Customer Service Representative

posted:
Location
Sioux Falls, South Dakota
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
9:00 AM - 6:30 PM
Salary
US$ 16.49 - US$ 16.50 per hour
Ref. Number
S_63132
Contact
Kelsi Shelly, Spherion
Phone
605-335-6010
Apply Now

Job Description

Spherion Staffing is interviewing for the position of (virtual) Senior Customer Service Representative for our client, a call center. The Senior Customer Service Representative will provide exceptional customer service while walking customers through the policy process and reasons for determinations; train new employees as well as meeting deadlines and quotas. Qualified applicants need to have a minimum of 3 years of progressive customer service experience. This is a "work from home" opportunity for the right individual.

Hours: 9 am-6:30 pm Monday - Friday including one late night (12:00 pm to 9:00 pm)
Pay: $16.50/hour

Responsibilities:
- Train new hires
- Ensure quotas and deadlines are met
- Give advanced customer service to clients
- Explain processes to clients and new hires

Responsibilities:
See above

Working hours: 9:00 AM - 6:30 PM

Skills:
Requirements:
-High school diploma
-3 years prior customer service experience required
-Adept Office program skills
-Advanced communication skills
-Strong verbal and written communication skills
-Ability to multi-task
-Exceptional organization skills with attention to detail
-Must possess a positive attitude and desire to provide outstanding customer service

Education:
High School

Experience:
1-4 years

Qualifications:
See above


To be considered, please apply online at www.spherion.com/apply or if you have questions you can reach out to Kelsi Shelly at 605-335-6010

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now