Senior Manager - Business Process Management

posted:
Location
Fort Pierce, Florida
Industry
Customer Service & Call Center
Job Type
Full-Time
Salary
US$ 100,000 - US$ 115,000 per year, $100k - 115k per year + none
Ref. Number
S_24678
Contact
Kolleda,Justin, Spherion
Phone
772-3369545
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Job Description

- Lead the development and effective use of BPM best practices especially in overall process design for forecasting and staff planning.
- Support integration of BPM principles in strategic initiatives at all levels.
- Direct the use and understanding of modern process description standards such as BPMN and XPDL.
- Lead and oversee the use of simulation and optimization technologies and tools for both process design and ongoing operational decision support especially in the area of staffing optimization.
- Develop a vision for overall Business Analytics solution architecture and specification of technologies based on both company and internal client business needs.
- Establish effective and efficient formal and informal collaboration with other functional areas including operations and systems to facilitate the understanding, clarification, and implementation of BPM and Business Analytics in an agile environment.
- Identify key measures and indicators of process performance used in process - centric reporting, how they will be presented to process stakeholders, and the actions needed to improve or correct performance.
- Lead and oversee the use of simulation and optimization technologies and tools for both process design and ongoing operational decision support especially in the area of staffing optimization.
- Identify the strengths and weaknesses of alternative solutions and "stress - test" process designs using process simulation / optimization and statistical analysis methods.
- Apply appropriate statistical analysis and quantitative methods to analyze data and predict future trends and variability especially in producing and maintaining reliable forecasts.
- Design, conduct, and evaluate statistical, simulation, optimization or other mathematical models to uncover more effective ways to deliver service to the client.

Working hours: 8:00AM-5:00PM

Skills:
- Bachelor's degree in a technology related field
- Master's Degree preferred.
- Strong facilitation skills. Must be able to elicit requirements from various personalities across organizational boundaries.
- Strong relationship management skills, able to be effective at all organizational levels; users, team members and all levels of management.
- Aptitude for prioritizing work within broad policies and objectives.
- 7 + years' experience with project management, requirements analysis, functional and technical specification, implementation, build/deployment, maintenance and support for real - time process monitoring / mining as well as data warehouses and data marts, ETL processes and other OLAP solutions.
- 7+ years' experience with the uncovering and building of ROI focused business cases with costs, benefits, and efficiency measures for implementation of leading edge technology for real - time process monitoring / mining as well as data warehouses and data marts, ETL processes and other OLAP solutions.
- 5+ years successful implementation of business process and simulation modeling including observation and subject matter expert interviewing techniques, model verification and model validation methods.
- 5+ years of experience in day-to-day operational settings applying BPM based process improvement disciplines.
- 5 + years of experience articulating processes in standards-based modeling languages, e.g. BPMN.
- Experience with government sponsored health care programs and operations desirable.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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