Service Advisor

posted:
Location
Champaign, Illinois
Industry
Installation, Maintenance & Repair (Installation, Maintenance, and Repair Occupations)
Job Type
Full-Time
Working Hours
7:30 AM - 5:00 PM
Salary
US$ 40,000 - US$ 50,000 per year
Ref. Number
S_33940
Contact
Pillischafske,Kim, Spherion
Phone
217-359-4488
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Job Description

First point of contact for customers needing service on their Automobiles. Convey concerns, issues and questions to Service Technician.

Responsibilities:
Communicate with customers
Listen and accurately document their needs/issues
Schedule appointments
Keep detailed records of customer interactions, inquiries, complaints, comments and action taken
Up-sell services
Review warranty policy terms
Resolve all customer concerns or designate to correct department

Working hours: 7:30 AM - 5:00 PM

Skills:
Excellent Customer Service
Ability to troubleshoot
Good computer skills
Good listener
Ability to handle Customers who may be frustrated

Education:
Associate

Experience:
1-4 years

Qualifications:
Will be on your feet a lot
Like to work with public
Be able to stoop, bend and kneel


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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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