Service Center Representative

Little Rock, Arkansas
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Working Hours
8:30 AM - 5:00 PM
US$ 12.50 per hour
Ref. Number
Bethany, Spherion
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Job Description

This is a Work-From-Home position!!!

Provides top-notch service to contributors, volunteers, and/or internal staff via calls, correspondence, web-chat, email, and/or face-to-face interactions. Main function includes servicing donors by phone, email, web chat and written correspondence.

- Provide top notch service to all customers, both external and internal, with a "Yes, we can do that!" attitude.
- Assist with handling incoming phone and e-mail contacts.
- Assist with engaging contributors via web chat. This task will require you to assist multiple contributors at the same time while maintaining excellent service. All responses must be personal and use approved language and formatting.
- Be an integral part of increasing the contribution totals for the year.

Working hours: 8:30 AM - 5:00 PM

a)-Knowledge of customer service techniques and telephone etiquette.
b)-Knowledge of the non-profit sector with awareness of the context in which non-profit organizations operate.
c)-Knowledge of computers as a tool for data entry, spreadsheets, word processing, e-mail, and accessing web information.
d)-Above average interpersonal, verbal and written communication skills.
e)-Ability to use all standard office equipment including fax machine, copier, electronic mail and telephone.

High School

1-4 years

Minimum Requirements:
a)High School diploma or GED, plus two (2) years of call center and customer service experience.

Preferred Requirements:
a)At least five (5) years of experience as a customer service representative.
b)Intermediate or advanced level ability to both speak and read Spanish preferred.
c)Prior call center experience preferred.

This is a minimum of 5 months. If you perform well, this could be a long-term temp assignment that could last several years.
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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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