Service Operations Specialist

Owatonna, Minnesota
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Working Hours
8:00 AM - 4:30 PM
US$ 16.00 - US$ 18.00 per hour
Ref. Number
Martin, Michelle, Spherion
Apply Now

Job Description

This position is responsible for properly creating and processing a service return sales order for a customer returned product. This process is completed in accordance with quality requirements and time guidelines based on each product.

Identify the proper method for disposition of returned product
Verify customer account
Accurately create and fully process sales order
Properly generate invoice for returned product
Correctly administer inventory reductions of service parts used on product
Appropriately administer payment method for repairs completed
Communicate within the department, with support departments and with external customers and suppliers
Ensure that products are properly serviced and/or returned to customer within time guidelines set by department supervisor
Continually comply with updated service return methods

Working hours: 8:00 AM - 4:30 PM

Previous order entry experience
Previous product knowledge
Knowledge of returned goods processes and procedures
Ability to accurately enter alphanumeric data.
Ability to be flexible working in multiple job locations within department.
Demonstrated ability of being a self-starter
Ability to work independently and with a team
Repetitive keyboard use
Constant use of computer monitor

High School

1-4 years

High school education or equivalent

General PC skills, including general knowledge of Microsoft Word and Excel
Data entry skills including 6,000 keystrokes per hour
Excellent written and verbal communication skills

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now