Service Technician

posted:
Location
Elkhart, Indiana
Industry
Warehousing & Distribution (Transportation and Material Moving Occupations)
Job Type
Temp to Perm
Working Hours
7:00 AM - 3:30 PM
Salary
US$ 15.00 per hour
Ref. Number
S_30989
Contact
Lentine,Heather, Spherion
Phone
574-970-9200
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Job Description

Responsible for working with customers and employees to coordinate the return of products according to policy, then evaluate and repair as appropriate. The position consists of 50% bench work, repairing products. The balance of the time is spent communicating to customers preventive and repair procedures, assigning return authorization numbers, and/or replacing products under warranty policy.

Responsibilities:
- Answer telephones in a courteous, cordial and business-like manner.
- Evaluate and repair products accurately and within defined timeline. Enter evaluations into computer system for reporting and record purposes.
- Issue authorization numbers for the return of products and enter the return information into the computer system.
- Understand and use policies, procedures and systems in place.
- Understand and use the SAP computer system.
- Make decisions on all product repairs classifying them as warranty or non-warranty items.
- Train and educate customers and/or employees on maintaining and servicing all products offered by client.
- Recognize problems and offer ideas for improvement.
- Communicate and work with all employees and departments.
- Keep work areas clean and orderly.
- Practice safe work habits, actively work to keep accidents from happening.
- Maintain quality standards, achieve and maintain daily requirements.
- Possess good communication skills and have the ability to keep a positive attitude in all daily situations. Accept and take the initiative to adjust to company and departmental changes.
- Continue to refine skills and improve the quality of work output. Work as a team member to help achieve departmental goals.
- Must be able to work overtime as requested by department managers.
- All other duties that are asked by management to be done in the best interest of the company and its employees.

Working hours: 7:00 AM - 3:30 PM

Skills:
The position requires an energetic and dynamic individual who can communicate to customers in a positive, professional manner. They must also be able to understand client's marketplace and customer base, making critical decisions on warranty claims that might effect customer relations.

Physical requirements are standing, walking, lifting and lowering weights of 50 pounds.

Education:
High School

Experience:
1-4 years

Qualifications:
- Comfortable working with hand tools
- Comfortable working on the computer
- Good customer service skills.

BENEFITS:

Long term employment opportunity
ACA compliant medical, vision, dental, short-term disability, and life insurance
Quarterly bonuses
Referral bonuses

Call or TEXT us at 574-970-9200 (Elkhart office), 574-282-2761(Mishawaka office).

You can apply online 24/7 at www.spherionjobcentral.com

EOE/M/F/D/V

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now