Service Writer / Service Adviser

posted:
Location
Fort Myers, Florida
Industry
Administrative & Support Services
Job Type
Temporary
Salary
US$ 15.00 per hour, $15 per hour + none
Ref. Number
S_21799
Contact
Recruiter, Spherion
Phone
239-939-9999
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Job Description

As a Service Writer / Service Adviser your Job Responsibilities will be but not limited to:

Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders

As a Service Writer / Service Adviser your Job Duties will be but not limited to:

Ascertains problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; checking vehicle maintenance records; examining service schedules.
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Working hours: Monday - Friday 8 am - 5 pm

Skills:
As a Service Writer / Service Adviser the skills and qualifications required are:

Experience with Equipment Maintenance
Lifting
Problem Solving
Reporting Research Results
Quality Focus
Productivity
Estimating
Product Knowledge
Customer Service
Problem Solving
Safety Management
Be able to work in a FAST PACED ENVIRONMENT
Be able to Multi Task

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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