Service Writer

Breezewood, Pennsylvania
Retail & Wholesale
Job Type
US$ 9.00 - US$ 10.00 per hour
Ref. Number
Jean Brugh, Spherion
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Job Description

Job Summary: Stock, maintain and sell parts and service to customers providing quality products and services.

Essential duties and responsibilities: Promptly serve customers by finding and selling appropriate parts/products and services in an efficient manner in accordance with department guidelines. Sell tires, parts, additives, labor and repair services to customers. Make sure work flow is moving rapidly and efficiently. Maintain an accurate cash and receipts are auditable. Verifies Freightliner warranties including system checks to assure truck recalls. If recall is necessary, follows proper procedure to handling recalls. Properly creates work order on point of sale system. Operates computer terminal and telephone system minimizing risks for defects in systems. Computes purchases showing amount due to point of sale system including any tax and or rebate. Maintains adequate supply of parts, tires, oil and other inventory items as needed and know where to locate them. Conducts monthly inventory cycle counts. Diagnose and process Freightliner warranty claims in Freightliner system. Communicate clearly with customers and Technicians to assure timely and efficient repairs are completed. Cross reference, search and/or order parts in FTL system and/or through literature provided by parts manufactures. Maintain a clean parts room area including stocking and straightening shelves, tire racks and dusting products. Maintain company tools and equipment in a clean and safe operating condition. Practice and maintain a safe working environment and follow all safety rules. Create work orders on the Point of Sale system. Follow regulations as set forth by Department of Transportation. Responsible for the promotion of customer service as outlined by the company and department. Attends compliance and update training's as necessary .Responsible for reading and abiding by department rules and the company associate handbook. Perform all other job duties as requested, but not listed above. Such tasks may be required on a regular, occasional or infrequent basis in order to fulfill necessary functions of the job. Such duties may include assisting other areas within the dept and/or departments within the company. 


Interpret documents
Math skills
Practical problem solving
Decision making


Qualifications: Must be able to perform each essential duty in a satisfactory manner. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Must possess a high school diploma or GED, 2 to 4 years of heavy truck repair preferred.  Must possess a valid driving license.

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