Service Writer

posted:
Location
Breezewood, Pennsylvania
Industry
Installation, Maintenance & Repair (Installation, Maintenance, and Repair Occupations)
Job Type
Temporary
Working Hours
Midnight - 8am
Salary
US$ 9.00 per hour
Ref. Number
R_BED1603
Contact
Spherion Bedford, Spherion
Phone
814-623-6360
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Job Description

We are looking for a dedicated Service Writer to act as the liaison between our company and our customers. The Service Writer's responsibilities include ensuring the customer's needs are filled, coordinating transactions between the company and the customer, and performing cost and time estimates for those transactions. The Service Writer will track repairs and the causes of problems, schedule the most appropriate Service Technician, and process the customers' warranties.

Skills

Work experience and product knowledge may be advantageous. Computer literacy and knowledge of office software programs. Excellent communication and customer service skills. Strong record keeping skills. The ability to understand and relate technical issues to the service team from customer's non-technical descriptions.

Qualification

Work experience and product knowledge may be helpful.
Computer literacy and knowledge of office software programs.
Excellent communication skills and customer service skills.
Strong record keeping skills.
The ability to understand and relate technical issues to the service team from customers' non-technical descriptions.

Responsibilities

  • Developing cost estimates, logging needed parts and the time needed for repairs, scheduling the appropriate Service Tech.
  • Conveying all necessary information regarding costs, parts, work and Technicians to the customers and management.
  • Meeting with customers to discuss their requirements and relaying those requirements to the Service Tech.
  • Contacting customers in the case of additional work to relay the details and extra costs.
  • Entering the details of repair jobs on the company's network and preparing repair instructions and lists of needed replacement parts to the Service Tech.
  • Checking warranties and insurance.
  • Releasing repaired equipment to the customers and explaining the wsork done and cost accrued to the customers to ensure their satisfaction 

Education

HS Diploma or GED

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