Service Writer

posted:
Location
Breezewood, Pennsylvania
Industry
Installation, Maintenance & Repair (Installation, Maintenance, and Repair Occupations)
Job Type
Temp to Perm
Working Hours
4PM-midnight; midnight-4PM
Ref. Number
R_BED2615
Contact
Spherion Bedford, Spherion
Phone
814-623-6360
Apply Now

Job Description

Weekly Pay! Benefits!

Breezewood, PA 

Promptly serve customers by finding and selling appropriate parts/products and services in an efficient manner.

Skills

High School Diploma or equivalent

 Work experience and product knowledge may be advantageous

Computer literacy and knowledge of office software programs.

Excellent communication and customer service skills.

Strong record keeping skills

The ability to understand and relate technical issues to the service team from customers' non-techinical descriptions.

 

Responsibilities

Developing cost estimates, logging needed parts and the time needed for repairs, and scheduling the most appropriate

Service Technician. Conveying all necessary information regarding costs, parts, work and Technicians to the customer and management.

Meeting with customers to discuss their requirements and relaying those requirements to the Service Technicians.

Contacting customers in the case of additional work to relay the details and extra costs.

Entering the details of repair jobs on the company's network and preparing repair instructions and lists of needed replacements part to the Service Technicals

Checking warranties and insurance.

Releasing repaired equipment to the customers and explaining the work done and costs accrued to the customers to ensure their satisfaction and repeat business.