Software Support Analyst in New Orleans

New Orleans, Louisiana
Information Technology
Job Type
Reference Number
Contact, Spherion
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Job Description

Provide Tier I and Tier II support for Microsoft Office (Word, Excel, PowerPoint, Access, and Project). The support also includes the management of company network templates

Provide Tier I and Tier II support for Technical Issues with Oracle 11i / Citrix. The Tier I calls are to be the initial point of contact for all problems, not the how to functional questions
Provide Tier I & Tier II support for desktop operating systems and software to end-users
Resolve operating system and software problems and failures, either locally or remotely
? Provide back up for Lotus Notes (including communication) Norton anti-virus, end-user support. Also back up for GWI software support
? Perform software testing for any new desktop clients/applications to ensure the software works on the system and document the SOP?s for the installation of the same Provide Tier I support for local and wide area networks and provide diagnostic information to the appropriate Tier II or Tier III personnel
Install Oracle and Oracle Related Software (e.g. Developer, Designer, Discoverer, TOAD, Exceed) on desktop and notebook computers
Take general non-software/operating system specific Help Desk calls. Resolve the call if able or log the call as an issue and assign the issue to the individual with the proper skills to resolve the call
Provide training for the Secure ID?s
Provide after-hours support as required

Temporary assignment
This is a great opportunity to get in with a national company brand.

Salary: DOE

Working hours: 8:00 AM - 5:00 PM

Profiency in Word, Excel, PowerPoint, Access, and Project
Tier I & II Support Experience
Knowledge of Oracle 11i/Citrix
Able to resolve system and software failures, locally or remotely

Bachelors Degree
Background and drug screen required

Spherion is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.



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