Spanish/English Speaking Customer Service Center Agent

Charleston, Illinois
Customer Service & Call Center
Job Type
US$ 9.00 - US$ 11.00 per hour, $9 - 11 per hour + none
Ref. Number
**CALL TODAY**, Spherion
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Job Description

Job Description:
* Assisting potential new customers with eligibility requirements and needed documentation.
* Capturing caller information, and sending out applications.
* Provide new customers with program specific information and application assistance.
* Explaining program specific benefits to qualified or approved applicants and existing customers.
* Research accounts and provide account status updates.
* Assist current customers with program benefit recertification, including reading disclosures and attestations.
* Transfer customers to appropriate departments for further assistance.
* Provide technical support to program customers who are experiencing issues with job based equipment.
* Create IT tickets based on issues the customer is experiencing and customer need.

Working hours: Full Time or Part Time Shifts Available

Required Qualifications:
* Good written and verbal communication skills
* MUST be able to communicate fluently in both English and Spanish
* Strong customer service skills
* Ability to multitask and use multiple systems on multiple platforms
* Ability to identify customer problems and take appropriate actions in the correct system
* Ability to remain calm under pressure and handle upset callers
* Active listening skills and ability to ask clarifying questions to gain understanding
* Problem solving skills
* Must demonstrate patience and compassion toward callers
* Ability to take constructive criticism and have a willingness to change
*Maintain confidentiality and professionalism
* You must be at least 18 years old and pass a background screening and drug test

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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