SR. Customer Solutions Partner

Bridgewater, New Jersey
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Working Hours
9:00 AM - 5:00 PM
US$ 50,000 - US$ 60,000 per year
Ref. Number
Fleming,Gloria, Spherion
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Job Description

The right candidate will assist with processing all Customer Service-related transactions in an ERP system, resolve issues and escalate where needed, and develop reports and tools for efficiency and Supervise staff within the dept.

Responsibilities include:

? Own account management of accounts from set-up & order entry to inquiries & shipment
? Process work in accordance with relevant working practices and mentor team members
? Play an active role in the training of new hires which includes hands-on training, PP material contributions and when appropriate participate in the hiring of new team members
? Ensure that SOPs are up-to-date, clear and infallible
? Provide feedback and suggestions to improve service levels, internal processes and customer Support methodology and in turn act on development of solutions
? Provide support to the team beyond standard operating hours, where needed
? Support Sales and Customers by providing answers to questions, & share solutions with the team
? Assist A/R for collections & intervene in credit & collections issues to help reach resolution
? Work with Supply Chain to alleviate backorders by reviewing backorders vs receiving in tandem with collections
? Develop tools and spreadsheets to help create department metrics & process efficiency; improve workflow
? Establish oneself as a go-to in the absence of mgmt as well as a point person for customer account management

Working hours: 9:00 AM - 5:00 PM

--Analytical and problem solving skills with attention to detail; demonstrated accuracy in data entry and report generation
--Ability to work with remote teams without interruption of order processing
--Self-starter who takes initiatives to attain customer satisfaction and grow the business
--Knowledge of principles and processes for providing customer service
--Demonstrated organizational, customer service & follow up skills, effective written / verbal communication a must


4-7 years

Education and Experience:
? Bachelor?s degree in Sales, Marketing or Business or equivalent account management experience
? 2-3 years exp. in the medical device industry/medical supply mfg or distribution/or hospital/clinic environ. is a plus
? Intermediate Excel a must, Word; SAP experience preferred

This position is offering a salary of $50-60k annually
The hours are normal day business hours.

Please submit your resume for consideration.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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