Sr Reporting Analyst

Pharr, Texas
Customer Service & Call Center
Job Type
US$ 14.48 - US$ 18.89 per hour, $14.48 - 18.89 per hour + none
Ref. Number
Koon,Vicki L., Spherion
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Job Description

Job Summary:

This position is responsible for designing, creating, building, and distributing reports based on data collected in order to provide information regarding project performance and compliance. Responsible for implementation and maintenance of reporting repository and dashboards on a daily basis.

Essential Job Duties:
Collect, review, and input data from multiple sources into reporting repository
Create, maintain and update reporting repository and subsequent dashboard(s)
Responsible for the oversight of any new adjustments to reporting and quality checking reporting before distribution
Interface with Reporting Analysts at multiple sites rolling up results to a central reporting entity
Assess needs of management and client to create and develop ad-hoc reports on a timely basis
Assist manager in identifying key performance measures, setting benchmarks and designing and developing measurement tools and reports
Communicate to ensure that measurement tools, reports and data are understood accurately and consistently across all levels and departments.
Participate in the development, documentation and performance of procedures related to maintenance, clean up, and consolidation of this information
Education and Experience Requirements
Bachelor's Degree from an accredited college or university required or equivalent experience in lieu of degree
At least three (3) years of previous experience required including report development and reporting
Advanced user of with Microsoft Excel including ability to create and utilize macros
Proficient with Microsoft Office applications
Familiarity with contracted project work preferred
Experience in contact center environment preferred.
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Excellent interpersonal, written and verbal communication skills
Ability to successfully execute many complex tasks simultaneously
Ability to work as a team member, as well as independently
Ability to work flexible schedule

Working hours: Any 8.5, Mon-Sun

United States Citizen, Bilingual Spanish/English, send resume to ASAP

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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