Support Specialist

posted:
Location
Pensacola, Florida
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Full-Time
Working Hours
11:00 AM - 7:00 PM
Salary
US$ 15.00 - US$ 17.00 per hour
Ref. Number
S_67137
Contact
Crowhurst,Stephen, Spherion
Phone
850-4779915
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Job Description

This position is critical to our Support Team and the client. The Support Specialist responds to client queries in a timely and accurate way, via phone, email or chat identifying client needs and assists with resolutions we serve by providing effective, accurate and timely bilingual communication and exceptional client services.

Responsibilities:
Communicate verbally and in writing with clarity and accuracy
Provide real-time support for clients when faced with immediate issues
Follow best practices for resolving client issues

Working Conditions

The Support Specialist works in an air conditioned, office environment with extended periods of time typing, working on a computer, answering phone calls, and sitting. Day to day responsibilities require little to no repeated crouching, climbing, kneeling, pulling/pushing more than 10 lbs., squatting, and reaching above the shoulders.

Working hours: 11:00 AM - 7:00 PM

Skills:
Field questions and issues, providing input and routing to appropriate team leadership
Maintain customer accounts and records of customer interactions with details of inquiries, issues, or comments in Salesforce
Complete other duties as assigned

Education:
High School

Experience:
1-4 years

Qualifications:
Fluent proficiency in Spanish
2 years?? experience in customer relations
Intermediate proficiency in MS Excel
High School Diploma or equivalent
Excellent people and communication skills, including active listening
Self-motivated, team player with solid multi-tasking, time management and organizational expertise
Ability to manage multiple projects, people, and tasks with often changing priorities
Ideal candidate is customer-focused, action oriented, and committed to driving and contributing to overall team results
Proficient computer skills with ability to learn new CRM software


Schedule:

Hours: Tuesday-Friday 11:00 am-7:00 pm, Saturday 1-9 pm varies as needed

Position Type: Full-Time (Non-Exempt)



Ready to take the next step? Please apply with an up-to-date resume today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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