Sys Tech IV

Pharr, Texas
Information Technology
Job Type
US$ 19.00 - US$ 23.41 per hour, $19.00 - 23.41 per hour + none
Ref. Number
Koon,Vicki L., Spherion
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Job Description

Job Summary: This position provides front-line support for Contact Center Customer Service Representatives (CSRs) for desktops in support of a government agency. This support includes all desktop applications and interfaces, website navigation and accessibility, moves/adds/changes (MACs), routine maintenance, troubleshooting, and reporting. Initial start-up efforts will require installation of all CSR and contact center support staff desktops in a multi-site environment. Essential Job Duties: ? Respond to and communicate with call center representatives to support their use of desktop applications and associated websites ? Assist the leadership team in associated project tasks and help to create workarounds for the project team ? Ensure that tracking and reporting requirements are consistently maintained and updated at all times in regards to helpdesk tickets opened, closed, pending, User ID's, accurate number of licenses and disabled accounts, as assigned by the leadership team ? Attend regularly-scheduled conference calls to create a virtual call center and maintain a team environment ? Assist the leadership team in the evaluation and creation of business processes to improve future decisions ? Help develop creative yet workable solutions to difficult, complex problems ? Accurately track details required to ensure the call center maintains compliance with Standard Operating Procedures (SOP) ? Assist in the maintenance of publications electronically in a Siebel desktop application ? Assist the leadership team in creating, refining and maintaining Standard Operating Procedures that involve call center operations and the desktop applications as required ? Coordinate the use of Broadcast Messages and/or User Alerts that do not pertain to content development ? Facilitate the deployment and configuration of personal computers ? Coordinate with the facilities department or program for internal moves of people and equipment ? Install operating systems, configure email accounts, troubleshoot IP and connectivity issues, ensure proper web browser installation, and perform proper local workstation and network configuration as well as software configuration ? Enforce licensing agreements, developing a storage management program and providing for routine backups ? Install and maintain network hardware and software ? Troubleshoot network usage and computer peripherals ? Coordinate the use of Broadcast Messages and/or User Alerts ? Work with supervisory staff at call center(s) Education and Experience Requirements ? High School Diploma or GED with appropriate combination of education and experience for minimum of three (3) to five (5) years of experience required ? Strong written and verbal communication skills ? Ability to interact appropriately with all levels of employees and management

Working hours: Any 8.5 hours, Mon-Sun

United States Citizen, Bilingual Spanish/English, HS/GED, Please call our office at 956-961-4298 ASAP to complete process!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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