Systems Help Desk

posted:
Location
Conroe, Texas
Industry
Information Technology (Computer and Mathematical Occupations)
Job Type
Temporary
Working Hours
12:00 PM - 9:00 PM
Salary
US$ 20.00 - US$ 25.00 per hour
Ref. Number
S_33476
Contact
Sarah Wallace, Spherion
Phone
936-207-1150
Apply Now

Job Description

*PLEASE READ LIST OF QUALIFICATIONS BEFORE APPLYING*

This position is for an IT Service Desk Technician to go above and beyond while providing superb customer service.
This is a CONTRACT position, that will last approximately 6-8 weeks.
The working hours are 12pm-9pm.

Responsibilities:
-Primary responsibility is user support and customer service; being available to quickly diagnose and understand technical issues and resolutions during normal operational business.
-Provides timely response to all issues, updates internal customers on status, solicits addition information, if needed, and troubleshoots issue if appropriate.
-Citrix Applications Administration
-Exchange email account management
-Adherence to service level agreements
-Installation & management of software
-Using own initiative to research technical solutions in department specific applications
-Working as part of a team to consistently achieve team projects, targets & goals
-Schedule working hours are 12-9pm M-F

Working hours: 12:00 PM - 9:00 PM

Skills:
-Installation and troubleshooting of software applications
-Troubleshooting of Windows 7 and Windows 10 Professional
-Administrative knowledge of Office 365 is a plus
-Knowledge of Active Directory
-Knowledge of Citrix Application
-Experience with Remedyforce or major IT ticketing system a plus
-Experience with remote administration software is a plus
-Ability to follow instructions precisely and consistently is a must

Education:
High School

Experience:
4-7 years

Qualifications:
-High School Diploma or Associates Degree in Computer Technology or related field (preferred)
-A "Customer is King" attitude and willingness to do whatever t takes to ensure customers and end users are 100% satisfied on every interaction
-3 to 5 years of Service Desk Experience
-Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others
-Excellent oral and written communication skills
-Detail oriented note taker
-Ability to provide support over the phone; good phone skills, professional demeanor
-Good problem solving skills; ability to visualize a problem/situation and think abstractly to solve it
-Ability to work in a fast-paced environment with a sense of urgency
-Ability to follow and complete technical instructions in a timely manner
-Ability to communicate effectively and clearly
-Experience with Office 365 a plus
-Timeliness, attentiveness and consistent attendance


Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now