Systems Help Desk

posted:
Location
Mobile, Alabama
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temporary
Working Hours
7:00 AM - 3:30 PM
Salary
US$ 18.00 - US$ 20.77 per hour
Ref. Number
S_49787
Contact
Moore, Aulaydra, Spherion
Phone
14128728060
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Job Description

Our local company is looking for a network technician to join our team. This is a full time position. The technician will be responsible for providing quality technical support (Level 1) to clients with a high degree of customer service, technical expertise, and timeliness.

Responsibilities:
Submitting, updating, closing tickets in timely fashion.
Managing Server line ??? getting new server orders ready for shipment; helping troubleshoot server issues onsite; managing ISS Demo Units out in the field.
Managing the Test Lab ??? connecting/testing new IP cameras, encoders, and other devices; keeping track of equipment inventory; keeping lab clean and organized.
Assisting with Shipping and Receiving of Hardware Products (e.g. server, cameras) that come in and out of the office.
Helping with office IT maintenance ??? troubleshoot office network issues, computer issues, printer issues, etc.
Researching, resolving, and responding to customer questions received via telephone, email, or support portal.
Contributing to the operational efficiencies of the technical support team through the adoption of best practices, improved organization and tactics, and increased productivity by team members.
Maintaining knowledge of all product offerings and technical support policies in order to provide accurate solutions to customers.
Occasional travel required to pick up / drop off equipment.
All other duties and responsibilities as assigned.

Working hours: 7:00 AM - 3:30 PM

Skills:
Working knowledge of server/workstation hardware - troubleshooting issues with hard drives, RAM, CPU, motherboards, etc, required.
Working knowledge of networking concepts, including LAN, WAN, TCP/IP, NAT, port forwarding, configuring switches, troubleshooting, etc... required.
Working knowledge of Windows 2012 Server / 2016 Server / Win 7 / Win 10 / Linux, required.
Understanding of standard shipping/receiving practices, preferred.
Great organizational and follow-up skills, required.
Excellent communication and troubleshooting skills, required.
Ability to take initiative and work with minimum supervision.
Ability to work well in a team environment.
Ability to analyze and solve problems quickly.
Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction.

Education:
High School

Experience:
1-4 years

Qualifications:
High School Diploma required.
Associated Degree in Field of study: Computer Science, Computer Engineering, Networking, or equivalent preferred but not needed.


Apply online today at wwwspherion.com
Send resumes to aulaydramoore@spherion.com and monicaoakley@spherion.com
Call the office to schedule an interview 251.476.9995.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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