Team Lead

posted:
Location
Duluth, Minnesota
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Full-Time
Working Hours
Various Shifts Available
Salary
US$ 40,000 per year
Ref. Number
S_59905
Contact
Waterbury,Lynn, Spherion
Phone
218-722-8009
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Job Description

DIRECT HIRE OPPORTUNITY "A great leader knows the way, goes the way, and shows the way." Does this sound like you? We are looking for someone who can work alongside their team members and help them achieve goals that are set by you. Team leaders are responsible for assisting and monitoring group and individual performance, helping team members with incoming calls, scheduling, writing reports, supporting help desk, and interviewing and hiring candidates. You will also be responsible for setting the bar and find ways to help train and improve your team after hiring.

Responsibilities:
~Follow correct procedures and routinely give staff direction
~Assist team members with escalated calls, offer advice, and authorize special adjustments
~Scheduling employees, manage floor operations to meet real time standards
~Monitor performance of team members
~Set goals of continuous improvement in productivity and customer satisfaction
~Provide direct reports, annual and mid-year appraisal processes
~Hire and train candidates

Working hours: Various Shifts Available

Skills:
~Be able to take action and suggest improvements
~Analyze and create reports
~Great leadership skills
~Ability to plan and set goals
~Create training metrics
~Work well as part of a team

Education:
High School

Experience:
0-1 years

Qualifications:
~High School Diploma
~Previous Customer Service Experience
~Resume Required


E-mail your resume to JenniferMarshall@Spherion.com

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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