Technical Customer Service Specialist

posted:
Location
Maumelle, Arkansas
Industry
Manufacturing & Production
Job Type
Temp to Perm
Salary
US$ 14.50 - US$ 19.00 per hour, $14.50 - 19.00 per hour + none
Ref. Number
S_17596
Contact
Nard, Joe, Spherion
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Job Description

POSITION SUMMARY:

Our client is a premier manufacturer of corrugated packaging and displays. They are currently seeking an energetic, detail oriented Customer Service Representative who maintains the skills to effectively process customer orders, maintain high levels of communication with both customers and field sales representatives, and perform all duties utilizing industry standard software and systems. Experience in the corrugated packaging industry is preferred.

RESPONSIBILITIES:

> Maintain a high level of communication with customers by phone, email, and fax
> Respond promptly to customer inquiries
> Handle and resolve customer complaints
> Obtain and manage all documentation and relevant information regarding customer accounts
> Process orders, create estimates, and manage customer raw material orders
> Direct requests and unresolved issues to the designated resource
> Manage key customer accounts and in-house inventory levels
> Prepare formal customer quotes
> Generate master specifications required for production prior to order processing
> Track production orders as required in order to effectively allow for on-time deliveries
> Take initiative to alleviate and prevent problems
> Become and maintain fluency with Amtech and Esko web center software systems
> Work hand in hand with sales staff in order to provide a high level of customer support

Working hours: M-F 8-5 plus potential OT

Skills:
SKILLS AND QUALIFICATIONS:

>-Attention to detail and outstanding organizational skills are necessary.
>-Must be proficient in communicating with all levels of employees and be willing to go the extra mile for customers and account executives.
>-Corrugated packaging experience is strongly preferred
>-Must have the ability to prepare and maintain complex records and files.
>-Must possess average math skills with the ability to calculate figures and amounts such as discounts, costs, commissions, proportions, and volumes
>-A strong understanding of basic measurements with the ability to read a tape measure and convert decimals to fractions is required.
>-Advance computer skills including Word and Excel with experience in Amtech and Esko Web-Center is preferred.
>-Must be able to clearly facilitate communication between customers, sales representatives and production personnel
>-Excellent verbal and written communication skills are mandatory.

EDUCATION AND EXPERIENCE

>-Associates degree preferred and 4-6 years of relevant customer service experience.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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