Technical Roster Associate

Lakewood, New Jersey
Customer Service & Call Center
Job Type
US$ 13.00 per hour, $13 per hour + none
Ref. Number
Lubischer, Gabrielle, Spherion
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Job Description

SCOPE AND IMPACT OF JOB: Successfully meet customer expectations for data integrations to allow for timely set up and product usage for all users.

- Understanding daily support needs at a high level and ensuring that they are met.
- Delivering direct technical support when required to assist the customer.
- Responding to customer inquiries and providing onboarding assistance via phone, and email.
- Manage more than 25+ cases at a time for integrations.
- QA customer data as needed to ensure compatibility with systems.
- Report issues to customer and offer resolution recommendations on concerns.
- Maintain database records as needed for continued functionality of these systems.
- Troubleshoot issues with roster/sign on issues as they arise.
- Escalate any complaints or implementation delays to the Manager of Roster Services in a timely manner.
- Assist in responding to customer telephone calls and email cases as and when needed.
- Manage client relationships, ensure client's satisfaction and client's retention, from deployment phase and on.
- Demonstrates a sense of urgency and takes initiative.
- Maintains flexibility and reacts to change appropriately.
- Receives and acts on feedback and lessons learned for continual professional improvement and development.
- Takes measures to enhance body of knowledge and skill set through training.
- Other duties as assigned.

Working hours: 8:00AM-5:00PM

-Advanced Microsoft Office proficiency
-Multiple technical platforms
-SaaS experience
-Salesforce Experience
-Technical knowledge pertinent to full range of Data Solutions
-Information System (SIS)
-Believes in self and is passionate about learning and growing
-Experience working independently and as part of a team
-Must be able to report to office for designated shift
-Exceptional written and oral communication skills of their own as well as ability to understand the communication styles of others
-Passionate about problem solving, relationship building and creating effective partnerships
-Positive attitude and desire to grow with department and company
-Exceptional time and project management skills. Must be able to iterate and readily adapt to change
-Skilled at managing relationships at all levels both internally and with external partners
-High degree of comfort managing multiple, competing priorities in ambiguous environments.
-Flexible during times of change and able to accommodate overtime or out of business hours if needed to meet project deadlines
-Knowledge of different devices, operating systems, browsers, Microsoft Office, HTML, and others as needed

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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