Technical Support Coordinator

Middleton, Wisconsin
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Working Hours
8:00 AM - 5:00 PM
US$ 19.00 - US$ 20.00 per hour
Ref. Number
Moto Gladys Igahara, Spherion
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Job Description

This position is primarily responsible for troubleshooting service issues and providing support on a variety of customer and technical support needs related to optical products.

- Address customer issues via phone, email, or video chat to resolve their questions or concerns
- Provide step-by-step instructions, to adjust optical products, to optimize visual clarity
- Meet phone sales objectives through a consultative sales process.
- Support the clerical functions needed for processing an accurate order or customer request into our business system. Must complete data entry with minimal to no errors.
- Maintains a professional, positive, and pro-active approach and consistently projects the demeanor of a team member who contributes to solutions.
- Maintains efficiency and courtesy throughout the work day. Calmly attempts to resolve and de-escalate any issues
- Problem solves independently yet asks for help and direction when faced with unusual or complex situations.

Working hours: 8:00 AM - 5:00 PM

- Optical experience is a plus
- Types 30+ wpm

High School

4-7 years

- 3+ years in customer service/technical support role preferred.
- Experience with Oracle or another CRM preferred

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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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