Technical Support Coordinator

Middleton, Wisconsin
Administrative & Support Services (Office and Administrative Support Occupations)
Job Type
Working Hours
2:00 PM - 11:00 PM
US$ 16.00 per hour
Ref. Number
Moto Gladys Igahara, Spherion
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Job Description

The Technical Support Coordinator is responsible for ensuring the technical service needs of customers are met by working service requests over the phone; first to generate resolution arrangements needed at customer locations and then by coordinating all parties to fully restored service.

- Out-bound calling to field technical staff or partners to gather status or provide direction when the scope of issue has created a scenario that requires immediate and repeated contact
- Ensure that the field technical staff or partners time spent onsite is utilized in the most efficient fashion possible
- Document the status on progress and provide direction as needed to technical staff or partners in the field performing work on service requests
- Ensure all necessary onsite arrangements or customer provided and/or shipped equipment have been made prior to scheduling of technicians
- Entering updates in customer databases per established practices and (or) customer requirements.
- Closing out completed service requests in internal and/or customer database
- Out-bound calling to dispatched technicians to gather status on service requests in which the ETA or anticipated completion time requirement has been exceeded.
- Inbound call reception and issue based call sorting for field technicians use onsite at customer locations for service requests.

Working hours: 2:00 PM - 11:00 PM

- Excellent communications skills - written and verbal
- Customer service focus
- Strong organization and prioritization skills
- Attention to detail


1-4 years

- Minimum 2 years of higher education in Information Technology
- LAN/WAN infrastructure or equivalent industry experience
- Experience directly scheduling or fulfilling a service related field technician role that involved interaction with customer employees on location.
- Proven ability to effectively work in a team oriented, non-confrontational environment, with customers and all other departments
- Excellent communication skills, both written and verbal; that include the ability to write reports, business correspondence, and to communicate effectively at all levels of the organization.

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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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