Technical Support Specialist

posted:
Location
Melbourne, Florida
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 15.00 - US$ 17.00 per hour
Ref. Number
S_32463
Contact
Sheila Poland, Spherion
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Job Description

-Provide Tier 1 software support and customer service for all customers of the company.-
-Identify customer issues, troubleshoot, and take all appropriate actions related to software products.-
-Assist customers with installations, configurations, and credential issues regarding software, website, and other customer related systems.
-Respond to requests for assistance from customers via phone, email, and remote support sessions
-Diagnose and resolve technical software issues

Responsibilities:
-Research questions using available tools and information resources
-Advise customers on appropriate actions/resolutions
-Assist with internal IT functions as needed

Working hours: 8:00 AM - 5:00 PM

Skills:
-Knowledge of CRM or issue tracking software
-Experience with help desk/call center processes and practices
-Experience with customer service processes and practices
-Software testing and analysis experience preferred
-CompTIA A+ Certification a plus

Education:
Associate

Experience:
1-4 years

Qualifications:
-Associates or Bachelors Degree in Computer Science, Computer Programming & Analysis or similar are preferred
-Working knowledge of Windows, Apple, and Microsoft Office

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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