Technical/Customer Service Representative

posted:
Location
Deland, Florida
Industry
Administrative & Support Services
Job Type
Temp to Perm
Salary
US$ 11.00 - US$ 12.00 per hour, $11 - 12 per hour + none
Ref. Number
S_26307
Contact
Pantoja, Victoria, Spherion
Phone
386.673.0443
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Job Description

Essential duties and Responsibilities:

Attend monthly meetings and commit to training programs.
Ability to work assigned hours, including occasional evenings and Saturdays.
Cheerfully help each customer on the phone, chat, or email to place orders, give product information, locate packages, and resolve customer service concerns.
Pre-sale duties include: assisting in researching the status of customer orders; assisting in resolution of technical issues, sending appropriate pricing and/pr product literature; providing pricing information; communicating schedule changes, product enhancements, etc.
Post-sale duties may include: assisting in determination of status of equipment returns, repairs, or replacements; reviewing warranty claims; providing information on possible product problems and pricing of repairs and/or items not covered under warranty.

Working hours: 9:00 am - 6:00 pm

Skills:
Required Qualifications/Skills:

5 years of customer support/technical service
Knowledge of technical / mechanical parts/specification is a must.
Plumbing experience a plus
High level of computer literacy, salesforce.com or similar CRM experience a plus
Ability to work a flexible work schedule
Demonstrated track record in solving problems that cross internal and external disciplines.
Calm, patient and flexible demeanor.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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