VOIP Level 2 Technician

Englishtown, New Jersey
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
9:00 AM - 5:30 PM
US$ 35.00 - US$ 45.00 per hour
Ref. Number
Lubischer, Gabrielle, Spherion
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Job Description

A Professional IT company, located in the Manalapan area is seeking a self-starting, driven candidate to join their team as a Level 2 Technician. This company's goal is to provide Superior Business Telephony Solutions to small and mid-sized businesses, with consistently reliable technology and genuinely caring customer service. This is a full time position with a 40 hour work week. This position is the liaison between the customer service team and the developers. Internally, this is a pleasant and positive work environment that is offering a temp to perm position.

??? Troubleshoot end user connectivity issues-Tier 2
??? Maintain records in telecommunications, network management and help desk software
??? Assist with implementation and management of IP phone infrastructure
??? Support the telecommunications rooms, fiber backbone connections, and other communications equipment through maintenance, labeling, and regular cleaning
??? Provide day-to-day maintenance and support of networking that pertains to VoIP systems
??? This position will require some evening and weekend work
??? Coordinate efforts to diagnose and troubleshoot systemic issues amongst other teams within Advanced Operations or in other departments.
??? Advanced troubleshooting of various circuit types
??? Perform liaison role between customer service and developers
??? Assist in process development, improvement, and documentation

Working hours: 9:00 AM - 5:30 PM

--Intermediate networking (LAN/WAN) experience, preferred.
--Intermediate experience Mobile devices and management systems.
--Excellent analytical and problem-solving skills. Must be able to provide on-call support as needed.
--Ability to prioritize/determine urgency for issues and work with limited to no supervision in a fast-paced environment.
--Must have good communication skills and be able to work with customers to effectively assist with solving technical issues with satisfactory results.


4-7 years

??? Bachelor's degree in Computer Science or the equivalent of 4-5 years information technological work experience with a minimum of 2-3 years in desktop and IP telephony.
??? General VoIP Telephony experience
??? Familiarity with SIP trunk
??? Must be able to communicate technical information in a manner that can be understood by non-technical individuals clearly.
??? Knowledge of routing and switching
??? Advanced knowledge and experience with network troubleshooting
??? Minimum of 3 years of working knowledge and/or formal training in Microsoft Operating Systems for workstations (Windows 7 and Windows 10), Microsoft office applications and PC hardware (desktops, laptops, tablets, thin clients).

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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