Wireless Helpdesk Support Agent

posted:
Location
Augusta, Georgia
Industry
Other (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:30 AM - 6:30 PM
Salary
US$ 11.00 - US$ 12.00 per hour
Ref. Number
S_32405
Contact
Greene, Amanda Kate, Spherion
Phone
706.868.0911
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Job Description

Entry level.
Identifies user needs, clarifies information
Assists end users with carrier related tasks (ESN Swaps, TOL, etc.)
Provides wireless technical assistance over the pohne
Perofrms troubleshooting via pertinent questions
Walks the user through the problem solving process
Properly escalates unresolved issues to the next level of support
Provides accurate product and service information to customers
Maintains sense of urgency and consistently meets deadlines when responding to customer issues
Accurately completes required paperwork and/or documentation
Consistently meets minimum KPSs as indicated by management
Other duties as assigned

Responsibilities:
Identifies user needs, clarifies information
Assists end users with carrier related tasks (ESN Swaps, TOL, etc.)
Provides wireless technical assistance over the pohne
Perofrms troubleshooting via pertinent questions
Walks the user through the problem solving process
Properly escalates unresolved issues to the next level of support
Provides accurate product and service information to customers
Maintains sense of urgency and consistently meets deadlines when responding to customer issues
Accurately completes required paperwork and/or documentation
Consistently meets minimum KPSs as indicated by management
Other duties as assigned

Working hours: 8:30 AM - 6:30 PM

Skills:
Must have strong customer support and customer relationship skills and be able to multitask in a fast-paced working environment.

Education:
No Degree Required

Experience:
0-1 years

Qualifications:
Experience with cell phone and other mobile devices

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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