WORK FROM HOME - Call Center Representative Inbound

posted:
Location
Pharr, Texas
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temporary
Working Hours
12:00 AM - 12:00 PM (Various Shifts Available)
Salary
US$ 16.00 - US$ 19.20 per hour
Ref. Number
S_67904
Contact
Martinez,Anissa, Spherion
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Job Description

Open to Texas Residents Only.

The Travel Authorization Customer Service Representative (TACSR) will assist residents of multiple countries navigate and review COVID 19 testing prior to traveling in order to ensure the customer meets the clinical travel requirements for each country. They will also be responding to inbound phones calls related to the basic technical support and FAQs.

Responsibilities:
?Answer incoming calls from customers related to COVID-19 testing requirements and clearances needed for the country they are traveling to.
?Ensures that all COVID 19 testing documentation meets the destination country?s requirements is met for entry, for example: it is within the date guidelines and that all testing is done is a medical laboratory that is CLIA registered or ISO certified
?Assist customers with questions on the travel application.
?Transfer/refer customers to appropriate entities according to the established guidelines.
?Perform co-browse interactions with consumers seeking assistance with the application process, as necessary
?Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.
?Escalate calls or issues to the appropriate designated staff for resolution as needed.
?Track and document all inquiries using the applicable systems.
?Facilitate translation services for non-English speaking callers according to procedures.
?Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.
?Must meet Quality Assurance (QA) and other key performance metrics
?Responsible for adhering to established safety standards.
?Perform other duties as assigned by management.

Working hours: 12:00 AM - 12:00 PM (Various Shifts Available)

Skills:
--Must be able to work alternate schedules.
--Project Hours of Operation are Monday to Sunday 24/7 operations
--Bilingual (English / Spanish) and overnight shift differential available
--Must be able to remain in a stationary position for an extended period of time

Education:
High School

Experience:
0-1 years

Qualifications:
?High School Diploma or GED
?2 years of experience in call center environment (computers, phone systems, headsets)
?Strong data entry and telephone skills;
?Highly organized and detailed oriented with proven ability to multi-task
?Excellent interpersonal, written, and verbal communication skills;
?Ability to perform comfortably in a fast-paced work environment;
?Ability to successfully execute many complex tasks simultaneously;
?Ability to work as a team member, as well as independently.


APPLY TODAY and attach your resume!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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