The job requires comprehensive technical and interpersonal skills so the ideal candidate will have prior tech support experience, strive in a fast-paced and team-oriented work environment and have a desire to help customers find solutions to their support questions. In addition, you will be interacting and problem-solving with customers nationwide so exceptional communication and documentation skills are required.Responsibilities:- Front-line technical resource to our client base Software products and services.- Manage inbound and outbound calls in a timely manner.- Establish rapport with the customer while assessing the problem, then determine the scope of the issue by evaluating and analyzing the symptoms, and ultimately provide solutions.- Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates.- Provide software application training to maximize the use of the software, using a variety of delivery methods including web-based and on-site training.- Documentation of the customers calls in a comprehensible manner that captures all necessary information for follow-up service.Working hours: 8:00 AM - 5:00 PMSkills:- Proper phone etiquette- Demonstrated proficiency in typing and grammar- Knowledge of relevant software computer applications and equipment- Knowledge of customer service principles and practicesEducation:High SchoolExperience:1-4 yearsQualifications:-2+ years of Basic Accounting experience required-Point of Sale/Inventory management experience preferred -Ability to articulate technical solutions to customers-Tech-savvy ? strong familiarity or technical knowledge of computers and computer programs-Experience with ERP software systems Apply online today at www.spherion.com/apply/75034Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.