This position will play a key role for Invoice to Cash (ITC) by ensuring timely collection of monies owed to the company and resolution of customer billing and payment/deduction issues. This position is responsible for collection calls and/or correspondence as well as deduction resolution in a fast paced goal oriented department. This position is also responsible for assisting with continual process improvements and cost effective delivery of services.Responsibilities:- Works high volume customer collection calls and/or correspondence to collect delinquent customer balances on an assigned customer portfolio.- Provides customer service regarding collection issues. Process account deductions by processing a credit or requesting repayment if research shows a customer took an unauthorized deduction.- Ensures monthly reporting to direct supervisor with full participation in monthly aging meetings to review the status of the past due balances and aging credits for all accounts within the assigned portfolio.- Prepare final demand letters and/or work out payment plans for customers with delinquent balances as appropriate. Coordinate the placement of accounts to 3rd party collection agencies on an as needed basis.- Delivers on defined operational goals and activity metrics within assigned area and ensures timely and accurate completion of work- Prepares customer statements on a monthly basis.- Processes AR transactions including offsets of debits and credits, etc. Prepare full package needed for managers to process any approved bad debt write offs.- Builds and maintains customer relationships and services the customer by sending invoice copies upon request, checking the status of available credits for the customer to use, checking on payment status of delinquent invoices, sending out monthly account statements, etc.- Performs other assigned tasks and duties necessary to support the ITC Department (Invoice to Cash) including supporting internal and external audit requests.Working hours: 8:00 AM - 5:00 PMSkills:- Knowledge of collections and deduction resolution procedures preferred- Ability to work in fast paced environment- Good communicator - verbal and written- High accuracy with high volume transaction processing- Organized - must be able to manage multiple shared mailboxes- Positive attitude, professional- Great at prioritizing and managing their time- Technically savvy to ramp up with a new accounting system- Team Player- Problem solving experienceEducation:No Degree RequiredExperience:0-1 yearsQualifications:- 3-5 years AP experience- Experience working with MS Office, SAP, Oracle, etc.- Well-versed in Microsoft Excel and Outlook Please call or text DEDUCT to 208-514-2044 to schedule an immediate interview.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.