Control customer complaints through quality control of our work.Maintain reception area in a clean orderly fashion.Facilitate special customer needs, such as Vehicle or customer pickup or delivery, Towing arrangements, Rental car arrangements as necessary.Provide customers with information brochures and diagnostic worksheets.Open and prepare the shop for business operations in the morning by proper time. Close the shop and operations at the appropriate times as necessary.Scheduling of all appointments.Create and completely fill out all Work Orders.Completion and correct documentation of all customers invoices.Create printed estimates for all work prior to approval, update and properly document any changes or required information.Securing approval or authorization of all work orders and validate payment.Maintain workflow and productivity by being aware of completion status of work in process, monitor timely arrival of parts, insure vehicle completion and delivery are meeting commitments, scheduling being met as promised, and bays and technicians kept busy and productive with work.Acquisition of all parts needed for the repair operation, including inventoried parts and maintaining inventory.Answer telephones (promptly and) courteously, before the second ring if at all possible. Research customer history on all appointments for additional service, recommended repairs or problem trends.Send reminder notices for routine maintenance and other follow up programs.Send reminder letters for recommended repairs from prior repair orders.Send Thank you cards to all new customers, large purchases and to people that refer new customers.Handle all parts credits and returns: cores, warranties and unused new parts. Must insure proper credit invoice is received from supplier. Maintain returned parts ledger.