The position of the Customer Care Representative is always responsible to maintain adequate phone coverage. The primary responsibility of this position is to answer incoming calls to the customer service queue from participants, answering questions about their account and how it works, etc.Responsibilities:Answer incoming phone calls by participants and assist them with their questions- Promote online portal/mobile app capabilities- Make outbound call-backs, as needed- Respond to incoming emails from participants- Follow all Medcom policies as they relate to privacy and security- Work overtime as requested- Perform other duties as assigned by managementWorking hours: 8:00 AM - 5:00 PM (Various Shifts Available)Skills:- Customer focused- Strong verbal and written communication skills- Active listening skills- Strong ability to handle callers- Ability to troubleshoot- Strong ability to de-escalate calls- Time management skills- Attention to detail- Computer use competency- Ability to work independently with minimal oversightEducation:High SchoolExperience:1-4 yearsQualifications:High School or GED requiredAssociates or College Degree PreferredCOBRA knowledge If this sounds like a good fit, call us today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.