1. Multilingual Support: - Respond to customer inquiries via phone, email, or chat in both English and Spanish - Provide accurate information about products, services, and company policies in both languages. - Address and resolve customer complaints or issues effectively and efficiently in the language of the customer's choice.2. Language Accessibility: - Serve as a language liaison between customers and the company, ensuring effective communication. - Translate and interpret information as needed to facilitate clear understanding.3. Problem Resolution: - Investigate and analyze customer problems, identifying root causes, and implementing solutions in both languages. - Collaborate with other departments to resolve complex issues, considering language-specific nuances.4. Documentation: - Accurately document customer interactions, issues, and resolutions in the company's database, ensuring entries are made in both languages. - Provide feedback to management regarding common issues and suggested improvements for both language segments.5. Product Knowledge: - Stay informed about the company's products, services, and promotions in both languages. - Continuously update knowledge to effectively assist customers and address inquiries.6. Team Collaboration: - Collaborate with other customer service representatives who are bilingual to share knowledge and best practices. - Work closely with other departments to ensure a seamless customer experience for all language segments.7. Quality Assurance: - Adhere to established quality standards and processes in both languages to ensure consistent service excellence. - Participate in regular training sessions to enhance skills and knowledge in both English and Spanish.