Front Desk Operations: Greet patients warmly and professionally, providing a friendly and welcoming atmosphere. Handle patient check-ins, appointments, and inquiries with efficiency and empathy. Maintain a neat and organized reception area.Insurance Verification: Verify patient insurance coverage, ensuring all necessary information is accurate and up-to-date. Work with insurance companies to resolve any coverage-related issues.Billing and Coding: Utilize your expertise in medical billing and coding to accurately process insurance claims and patient billing. Assign appropriate codes for procedures, diagnoses, and services to ensure proper reimbursement and compliance with coding guidelines.Claim Submission and Follow-Up: Prepare and submit insurance claims promptly, utilizing electronic billing systems. Monitor claim statuses, follow up on outstanding claims, and address denials or rejections.Patient Records: Maintain patient records in a confidential and organized manner. Update patient information as needed, ensuring accuracy and compliance with privacy regulations.Financial Transactions: Process patient payments, co-pays, and outstanding balances accurately. Provide patients with explanations of billing and financial responsibilities as necessary.Appointment Scheduling: Efficiently manage appointment schedules to optimize patient flow and minimize wait times. Coordinate with healthcare providers and other staff members to ensure the smooth operation of the practice.Communication: Collaborate effectively with physicians, nurses, and administrative staff to facilitate efficient patient care and office operations. Communicate with patients in a clear and professional manner, addressing any questions or concerns they may have.Compliance: Stay up-to-date with the latest industry regulations and coding changes to ensure compliance with healthcare laws and guidelines.
1-4 years
Bilingual a plus
High school diploma or equivalent; additional medical administrative training is a plus.Proven experience as a Medical Receptionist, preferably with a focus on billing and coding.Proficiency in medical billing software and coding systems (e.g., CPT, ICD-10, HCPCS).Knowledge of insurance verification and claim submission processes.Excellent organizational and multitasking skills to handle a busy reception area.Strong attention to detail and accuracy in handling patient records and billing information.Exceptional communication and interpersonal abilities to interact effectively with patients and staff.Ability to maintain patient confidentiality and adhere to HIPAA regulations.A positive and professional attitude, with a commitment to delivering outstanding patient care.
High School
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