-Work directly with the business units and staff, along with other IT analysts, on processes, user experience and technical requirements related to a prioritized initiative, feature, fix or project.-Act as a Tier 3 technical support liaison for problem tickets to address issues with banking solutions or the research and troubleshooting of the existing system configuration and automation processes.-Work closely with other Business System team members to identify departmental process improvement opportunities, develop innovative solutions to streamline processes, and improve productivity.-Work with Project Management as a key stakeholder and guiding light for technical and operational needs related to the backing solutions-Use elicitation techniques to gather information at the right level of detail and scope to represent all the stakeholder's needs.-Develop and maintain project documentation to include requirement specifications, use case diagrams, flow charts, and other visuals to facilitate an understanding of system processing and changes required.-Develop and maintain an understanding of relevant industry standards, best practices, business processes and technology used within related business areas to ensure compliance with policy, vendor contractual requirements, procedures, processes, and standards.-Review release notes from current business systems looking for new functionality that the business unit area could leverage, as well as potential business or workflow impediments.-Help develop programing requests and requirements for in-house developers and programmers.-Maintain knowledge of technical solutions being used by the enterprise as well as an understanding of how business processes are leveraging those technologies.-Develop and maintain internal department procedures and documents to provide a high level of application integrity and availability and to ensure timely, effective support.-Research, evaluate, and make recommendations concerning new third-party products or industry trends and the potential application and impact to existing or new banking software systems.-Document process improvement methods by creating process life-cycle, operational procedures, implementation guides, support guides and technical docs.-Involved in the evaluation, testing, planning and implementation of Business Continuity and Disaster Recovery for the organizations banking solutions.-Other duties as assigned
-Strong leadership and effective interpersonal and communication skills (verbal and written) interacting with all levels of the organization and 3rd party vendors.-Excellent organizational and follow-through skills.-Ability to handle and prioritize multiple issues in a fast paced work environment.-Superior customer service skills with the ability to understand staff needs.-Proven ability to operate effectively in a fast paced environment.-Ability to work with moderate supervision, individually and with a team.-Intermediate experience with writing procedures, step-by-step guides, etc.-Proficient with Microsoft Office.
-4-year degree or equivalent experience.-Previous US banking/financial operational experience.-Previous technical analysis experience. -Experience implementing new technical solutions. -Previous customer support experience.-Experience with Symitar Episys core system preferred.-Experience with Synergy document management system preferred.-Experience with MeridianLink (LoansPQ & XpressAccounts) preferred.-Experience with OpCon Automation Platform? preferred.-Participate in an after-hours on-call rotation to resolve critical nightly processing issues.
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