We are looking for a call center customer service representative to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.
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The ideal call center customer service representative will be customer-focused, detail orientated, and target driven. You should be polite, accurate, knowledgeable, and able to work well within a team.
Resolve customer accounts/collections while providing quality customer service on inbound and outbound calls.
Responsibilities:
Complies with all specified FDCPA, state and city laws and provisions, as outlined in the GC Services Compliance with FDCPA and State Collection laws Statement, the GCS A/R Training program and the FDCPA Test.
Work with customers to pay balance in full or set up the best possible arrangements.
Documents all activity in the client/GC system in a concise and accurate manner.
Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews.
Maintains good public relations.
Cope with high-stress environment caused by speaking with emotional callers.
Adhere to Company attendance, punctuality, and meal and rest break requirements
Maintain concentration and focus in order to meet performance goals
React positively to an ongoing, changing environment
Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
Maintain good working relationship with assigned supervisors and coworkers
Work safely without presenting a threat to self or others
Working hours: 8:15 AM - 5:00 PM
Skills:
Ability to resolve conflict and diffuse tension.
Education:
High School
Experience:
0-1 years
Qualifications:
High school diploma or equivalent.
Ability to resolve conflict and diffuse tension.
Being able to speak more than one language fluently would be highly advantageous but not required
Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
Apply Today!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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We are looking for a call center customer service representative to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.
The ideal call center customer service representative will be customer-focused, detail orientated, and target driven. You should be polite, accurate, knowledgeable, and able to work well within a team.
Resolve customer accounts/collections while providing quality customer service on inbound and outbound calls.
Responsibilities:
Complies with all specified FDCPA, state and city laws and provisions, as outlined in the GC Services Compliance with FDCPA and State Collection laws Statement, the GCS A/R Training program and the FDCPA Test.
Work with customers to pay balance in full or set up the best possible arrangements.
Documents all activity in the client/GC system in a concise and accurate manner.
Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews.
...
Maintains good public relations.
Cope with high-stress environment caused by speaking with emotional callers.
Adhere to Company attendance, punctuality, and meal and rest break requirements
Maintain concentration and focus in order to meet performance goals
React positively to an ongoing, changing environment
Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
Maintain good working relationship with assigned supervisors and coworkers
Work safely without presenting a threat to self or others
Working hours: 8:15 AM - 5:00 PM
Skills:
Ability to resolve conflict and diffuse tension.
Education:
High School
Experience:
0-1 years
Qualifications:
High school diploma or equivalent.
Ability to resolve conflict and diffuse tension.
Being able to speak more than one language fluently would be highly advantageous but not required
Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
Apply Today!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Show lessShow more