call center representative outbound.

Positions provide customer services via telephone to clients regarding the selection, enrollment, and eligibility requirements for various Texas Health and Social Services Programs, including but not limited to Medicaid, Supplemental Nutrition Assistance Program or SNAP (formerly food stamps), and Children's Health Insurance Program (CHIP).Responsibilities:- Practices active listening in order to take each caller???s concerns seriously, fully understands the issue and then provides appropriate resolution or appropriate direction for next steps. - Provides callers with an unbiased presentation of programs to assist customers with application and eligibility requirements and program questions, transferring callers to other Call Center units as needed. - Answers customer questions including but not limited to items regarding available providers and enrollment processes in a prompt, courteous, and concise manner. - Accesses, reads, and interprets customers and provider data elements on the various computer systems. - Clearly communicates case and case processing information to the caller.- Multi-tasks by simultaneously communicating with the client while researching their case and documenting the call.- Continues to learn and refine program and computer navigation skills in response to updated policy and computer systems. - Documents all customer encounters in clear and concise records. - Meets individual performance standards, including the confidentiality and security of information. - Performs other duties as may be assigned by management.Working hours: 8:00 AM - 6:30 PMSkills:Required skills and abilities should include but not be limited to the following:- Ability to perform comfortably in a fast-paced, deadline-oriented work environment. - Ability to successfully execute many complex tasks simultaneously. - Ability to work as a team member, as well as independently.- Ability to regularly attend work at various shift times as assigned.Education:High SchoolExperience:1-4 yearsQualifications:Education Required:High School Diploma, GED or equivalent certification.Experience:Experience in health care, human services, or customer service; knowledge/experience with Texas Medicaid and managed care programs. Experience working with culturally and linguistically diverse, and disadvantaged populations in a courteous and effective manner To start the hiring process please apply online and be sure to include a resume. If you need assistance with a resume, please contact our local office.Once you've completed the application, please also follow up via phone or text to 956-961-4298.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Looking for a job where you can help your community during the pandemic? This role will provide assistance to Texas citizens calling with questions regarding Pandemic EBT, referring and transferring citizens to proper entities for assistance. This is a full-time, long-term temporary role working for the state through an established Call Center in the Edinburg area.Responsibilities:?Practices active listening in order to take each caller?s concerns seriously, fully understands the issue and then provides appropriate resolution or appropriate direction for next steps. ?Provides callers with assistance with questions regarding Pandemic EBT. ?Answer questions from provided FAQ and accurately documents caller responses in a prompt, courteous, and concise manner. ?Clearly communicates information to the caller.?Documents all customer encounters in clear and concise records. ?Performs other duties as may be assigned by management.Working hours: 8:00 AM - 6:30 PMSkills:Required skills and abilities should include but not be limited to the following:-Ability to perform comfortably in a fast-paced, deadline-oriented work environment. -Ability to successfully execute many complex tasks simultaneously. -Ability to work as a team member, as well as independently. -Ability to regularly attend work at various shift times as assigned.Skills/Knowledge Required: Excellent organizational, interpersonal, written, and verbal communication skills, excellent customer service skills. Fluency in Spanish required.Experience Preferred: Specifically in health care, human services; working with culturally and linguistically diverse, and disadvantaged populations in a courteous and effective manner.Education:High SchoolExperience:0-1 yearsQualifications:Education Preferred: High School Diploma, GED or equivalent certification. To start the hiring process please apply online and be sure to include a resume. If you need assistance with a resume, please contact our local office.Once you've completed the application, please also follow up via phone or text to 956-961-4298.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

We are currently looking for Customer Service Representatives with open availability who are wanting to work from home, computer equipment will be provided.Responsibilities:-Assists/directs patients with questions and inquiries-Obtains current patient information from established and new patients-Accurately enters/updates patient information in scheduling system-Identifies payer source, and verifies insurance eligibility-Assists patients with completion of paperwork when necessary-Reviews Scheduling System for needed updated demographics and consent forms-Identifies patients by date of birth and name in computer system-Creates new account if patient not in the system-Schedules and re-schedules appointments as needed-Routinely demonstrates superior customer service skills-Answers telephone in a timely and polite manner, preferably within three rings -Communicates with customers in a courteous, professional, cooperative and mature manner-Accurately takes messages and conveys information to recipient-Transfers call to physicians and nurses when medically indicated-Protects/observes patient confidentiality per policies and procedures-Accurately imports registration documents into patient's electronic health recordWorking hours: 9:00 AM - 6:00 PM (Various Shifts Available)Skills:-Ability to input data accurately into computer system-Must be detail oriented with good interpersonal and customer service skills-Ability to effectively interact with physicians, patients and other staff membersEducation:High SchoolExperience:0-1 yearsQualifications:-Call center experience is preferred -High School diploma or GED required-Must be able to pass multi-state background and a 10 panel drug screen-Must have high speed internet-Medical office or medical scheduling knowledge is a plus Please apply online at spherion.com/jobs or email your resume to ashleytuccio@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.