Act as first point of contact, providing advice to a variety of people on processes and programs available to them. Determine ones' eligibility and provide resources to those seeking additional assistance. Deliver front- end customer service in various areas, as well as account management. Provide variety of options to customers, with well informative information. Council and advise others on financing options, etc.Work collectively with team, as well as independently to ensure customers are being assisted and are satisfied. Work diligently, though ensure accuracy with each correspondence sent. Represent the organization in a professional manner.