call center representative.

This is a high volume and fast paced environment where you will be working off of 2 computer screens and will be required to multi-task efficiently. You will follow up with customers via phone, email and fax to retrieve any necessary information.

You will need your own computer (laptop or desktop) with Windows 7 or 10 and high speed internet. A webcam and headset can be provided if you do not own.

Responsibilities:
It is an inbound call center so you will be receiving calls from customers who are placing order
Use customer service and sales skills to optimize the opportunity of each customer contact.
Identify and handle customer phone inquiries completely and accurately.
Resolve customer complaints and problems to the satisfaction of the customer.
Educate the customer about the products and services.
Complete and maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required.
Maximize opportunities to upsell or cross-sell company products and services
Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.
Able to work independently, adhere to work schedule and manage regular duties with minimal supervision.

Working hours: Various Shifts Available

Skills:
Situational Adaptability
Action Oriented
Technical Skills - Microsoft Suite
Decision Quality
Technical Skills - Customer Service

Education:
High School

Experience:
1-4 years

Qualifications:
2+ years of customer service experience
Outstanding interpersonal and relationship building skills
Excellent verbal and written communication
Excellent detail orientation, with the ability to learn and follow policies and procedures correctly
Strong computer proficiency in Microsoft Office products
Ability to organize and communicate information clearly


Apply or call 239-939-9999 if you are interested in this position.

Interview hours are Mon-Fri 9am-11:30am

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

For certain assignments, Covid-19 vaccination and/or testing may be required by Spherion's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Spherion representative for more information.