call center supervisor.

Position Summary - Facilitates improved and sustained high quality CS&S Specialist performance by conducting training, providing consistent feedback, working with Training/Center Leadership to determine and evaluate training and development needs, and collaborates with Leadership on development and support for Specialists based on their learning plans.$20.00hrWill interview immediatelyCan start as early as 4/19Responsibilities:Key Duties and Responsibilities -?? Conducts Instructor led activities for new and current center Specialists as needed. 70%?? Provides feedback on training modules and performance as well as develops and administers quizzes to identify gaps. 15%?? Maintains knowledge of new / current processes and procedures, client information and company compliance by utilizing new and existing tools/ resources provided. 10%?? Performs other duties as assigned. 5%Working hours: 6:00 AM - 7:00 PM (Various Shifts Available)Skills:Experience / Skills / Abilities Required- 1 or more years call center experience preferred- 1 or more years training experience preferred- Knowledge of inbound and outbound call center operations preferred- Financial Services Industry preferred- Ability to deliver feedback and handle conflict resolution in a positive manner preferred- Strong organizational skills preferred- Ability to dynamically present training modules with little or no supervision- Strong leadership skills- Good written and communication skills- Proficient in MS Office Software- Flexibility to adjust to a quickly changing and fast paced environment- Good interpersonal skillsEducation:High SchoolExperience:1-4 yearsQualifications:Education & Knowledge Required?? High School Diploma?? 1-2 Years of College preferred?? DDI or Other Training Certification Preferred Text TRAINER or call 801-261-8880 to schedule a phone interview. Or send resumes to brendagarcia@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Do you have experience working as a Call Center Representative? We are looking for qualified candidates who have had prior experience in a call center representative role.Responsibilities:- assist customers on calls- emailing and faxing to confirm orders- utilizing PC software such as Outlook, Excel, & MS Word- managing multiple calls- communicating effectively with customersWorking hours: Various Shifts AvailableSkills:- attention to detail- excellent communication skills- PC literate (MS Word, Outlook, Excel, etc)- data entry- time managementEducation:No Degree RequiredExperience:0-1 yearsQualifications:- prior experience as a call center representative- HS diploma or equivalent APPLY TODAY!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

* Assist customers by responding to email correspondence, fax, and over the phone* Maintain customer records by updating account information on company software programs (CRM)* Maintain contact with active retail firearms businesses to promote company product, distribute product information to assist with sales, and provide support to businesses to establish active working relationship* Attract prospective customers by answering product and service questions; willingness to develop good product knowledge to help up sell and cross-sell products and services is required.* Position will make regular sales calls with existing clients and to prospective accounts* Responsible for generating and processing orders, special orders, stocking dealer and show orders* Represent the company in a professional manner at client visits, trade shows, matches, and other business functions to promote products and provide support Submit monthly activity and summary report to the Sales Manager* Participate in various event travel throughout the year when assigned* Communicate with management team to maximize sales opportunities* Work with management team to ensure sales goals are met* Recommend potential products or services to management by collecting customer feedback and analyzing customer needs* Stay current on product knowledge, general firearms law, and safety procedures* Other duties as assignedResponsibilities:.Working hours: 8:00 AM - 5:00 PMSkills:.Education:High SchoolExperience:1-4 yearsQualifications:???A strong work ethic and ability to work with minimal supervision???Proven sales experience and business relationship development???A proactive, upbeat, and positive attitude???Flexibility, creativity, and strategic thinking???An action oriented drive for success and to provide superior customer service???The ability to demonstrate strong prioritization and organizational skills???Ability to multi-task with strong documentation skills???Works well under pressure in a fast-paced environment???Must have excellent written and verbal professional communication skills, including a fast typing speed???Strong computer skills, including Microsoft Office, Gmail Office Programs, and CRM software Please apply today or call us to schedule an interviewSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.