As a Trainer or Learning Services Specialist you will oversee and administer various training programs to ensure high levels of performance in our new call center in Ladson, SC. The ideal candidate will have previous financial industry experience, strong project management skills, be proficient in MS Office Suite (Word, Excel, and PowerPoint), possess the ability to effectively communicate with others, work with other trainers to develop effective classroom training skills and implement recommended improvements.Responsibilities:Oversee and administer various training programs including recurrent and new hire trainingSchedule training classes, organize course materials and present courses ensuring all training programs run smoothly and effectivelyWork with Management team and clients to identify training needs, review training material and processesSchedule and coordinate training for multiple, often times simultaneous, training sessionsWork with program/campaign trainers to help them develop effective classroom training skillsParticipate on Human Resources and company committeesImplement recommended improvementsParticipate in the agent level selection process by participating Perform other duties as assigned including taking front line customer calls on a set schedule each monthWorking hours: Various Shifts AvailableSkills:Minimum 1+ year of training experience (call center, directory assistance, classroom computer-based, technical or help-desk preferred)1-2 years of financial industry experience (any type of role within this industry will be considered)Minimum 2+ years experience managing a teamMinimum 1+ year of call center experienceEducation:High SchoolExperience:1-4 yearsQualifications:Strong proficiency in Google Workspace or Microsoft Office applicationsStrong verbal/written skills and ability to articulate complex issues in an easy to understand mannerExcellent presentation skills - ability to present ideas, concepts, concerns, and questions in a well thought out, positive, and professional mannerExcellent organizational and time management skillsAbility to effectively communicate with team members and managers of all levelsAbility to work independently in a dynamic fast paced atmosphereAbility to maintain confidentialityFlexibility to work various schedules in a 24/7 environmentHigh school diploma or equivalent Submit resume and apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.