client success coordinator customer service.

oordinator, you'll be exposed to growth opportunities, both in product knowledge and personal and professional development. You'll learn the ins and outs of external and internal communication, and you'll have the opportunity to cross-collaborate with all areas of the business. You'll become an expert on our processes, capabilities, and will be relied upon to translate this knowledge to clients in an easily digestible language.

What makes a good Customer Experience Specialist:
The ideal candidate is a natural people-person, who takes initiative, is an excellent communicator, and knows how to exude professionalism while having a knack for building relationships. We're looking for someone who is hungry to learn and can do so quickly, while also bringing new ideas and creativity to the team. We're looking for someone that views themselves as a change agent and team player that shapes how things get done. Someone that understands the needs of the client and can translate those needs into viable solutions that enhance the client experience. Most importantly, they want to be the architect of their own success and, by doing so, build a better business.

Relatable Titles/Skills/Experience: Customer Experience Specialist, Navigator, Client Success Coordinator, Administrator, Administration, Project Manager, Customer Service, customer Service Rep, Customer Service Representative, CSR, Retail, Project Coordinator, Front Desk, Receptionist, Client Service, Client Focused, Clerical, Microsoft Office Suite, Home Improvement Knowledge, Window Door Knowledge, Problem Solver, Problem Solving, Organized, Organizational Skills, Communication, Homeowner, Home Owner, Relationship Builder, Build Relationships, People person, Organizer, Community Focused

Responsibilities:
Manage post sale client relationships across multiple levels; develop and maintain long term client relationships
Delivering optimum service and providing responses to client inquiries by phone, email or text messaging
Being attentive to client needs and requests, while demonstrating effective prioritization, time management skills and escalating when appropriate
Primary day to day liaison between client and internal teams
Proactively participating in ongoing training to expand your own knowledge base
Tracking open issues and escalating internally as appropriate
Identifying errors and potential issues and working collectively with other team members to find solutions
Communicate with homeowner scheduling appointments, as well as communicating continuous status updates throughout the production process as needed
Facilitates correspondence to confirm satisfactions by clients and encourage positive surveys
Effectively manage job information in CRM program and other data trackers from sales handoff to job closeout
Assist in development of production department checklists, workflows, and written procedures
Develop high trust and actively listen with the homeowner to address needs and deliver positive outcomes
Partner with Operations to resolve any paperwork issues, change orders, on-hold jobs or jobs in progress
Complete post install reviews and client satisfaction
Demonstrate empathy and responsibility
Other duties as assigned

Working hours: 8:00 AM - 5:00 PM

Skills:
Proven Work History

Education:
No Degree Required

Experience:
1-4 years

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty independently and satisfactorily. Must be able to communicate effectively in both oral and written form and interface with all departments. Must maintain absolute confidentiality. Must be able to multi-task, be accurate, have good organizational skills and handle high levels of stress. The requirements listed below are representative of the knowledge, skill and/or ability required.

Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Proficient in Microsoft Office Suite or related software
Excellent organizational skills and high attention to detail
Basic understanding of clerical procedures and systems such as recordkeeping and filing
Ability to work independently
Demonstrated problem solving skills
Demonstrated collaboration skills
Product and service knowledge
Self-motivated with the ability to effectively manage multiple tasks
A passion for providing proactive client-focused solutions
Willing to go above and beyond, while maintaining a positive attitude
Able to sit at a desk for prolonged periods working on a computer.
Able to lift up to 15 pounds.


This is a Direct Hire position, meaning you start working directly for this company on day one.
Permanent position, long-term with benefits.
Early off Fridays! M-TH 8am-5pm, FRI 8-3. Must be flexible to meet customer needs
Competitive pay starting between $22-$25/hr depending on experience
Benefits: Group Health Plan, PTO Accrued, 7 Holidays and Flex, 401K, Vision/Dental Insurance, Life Insurance
Reputable locally owned company that works hard and takes pride in making employees feel valued

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

For certain assignments, Covid-19 vaccination and/or testing may be required by Spherion's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Spherion representative for more information.