Spherion Staffing is now interviewing for an experienced Collections Agent.
As a Collections Agent you will work within a team responsible for the investigation, negotiation, collection and cure of delinquent merchant accounts. Our merchant support team is a great mix of customer service, collections, and creative problem solving!
Monday-Friday 8 am-5 pm
-Analyze complex financial information
- Assist with file reviews including skip tracing
-Communicate with merchants to determine reasons for ceased payment or payment volumes that are inconsistent with company expectations based on historical volumes, and review with the merchants the terms of their agreement with company
-Locate and notify customers of breached accounts, by mail, email, text, and telephone, in order to solicit payment or cure breach
-Where warranted, arrange for and approve payment or establish payment schedules based on customer's financial situations and within guidelines of policies and procedures established by the collections department
-Solicit alternative form of payment on delinquent accounts by wire, over-night certified funds, personal or business credit cards
-Document merchant account with accurate description of conversations with merchant, their representatives, or other related person that references merchant account.
-Scan or save documents created internally or received from merchant, their agents or other related person to the merchant account
Working hours: 8:00 AM - 5:00 PM
-Prior business to business (B2B) collections experience in commercial lending
-Must show a professional and articulate phone demeanor with ability to remain calm and diplomatic in high-pressure situations
-Excellent written communication skills
-Ability to research merchant accounts and analyze repayment streams; and resolve account disputes in an efficient and professional manner with the goal of maximizing customer retention
-Strong negotiation and skip tracing skills
-Solid working knowledge of MS Word, Excel, and other office equipment (scanner, fax, copier)
To be considered, please apply online at www.spherion.com/apply or if you have questions you can reach out to Greg Stafford at 605-335-6010
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Spherion's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Spherion representative for more information.