- Maintain member contact through phone calls, collection letters and in person interviews.- Recommends action on accounts as deemed necessary, including charge-off, repossession, legal action, foreclosure and referrals to collection agency.- Complete each Member contact with definite understanding by each party as to the current payment commitment.- Document all Member contact attempts and their specific outcomes.- Monitor, input data, and follow-up with E-Oscar functions (i.e. ACDV?s, AUD?s, Notifications, DRN?s, etc.) as per FCRA regulations.- Work to resolve situations in which delinquent Members are defensive, hostile, evasive, or unresponsive to suggested resolution methods.- Effectively review and explain all aspects of a delinquent Member?s account(s) to them, including loan documents, loan terms, payment due dates, interest rates, loan modifications, forced placed insurance, and other related account questions and/or issues.Recommend and implement Collections procedures as they relate to delinquent accounts, internal procedures and policies, and new regulatory compliance when applicable.Work proactively and positively with other Collections department personnel to ensure a ?team effort? and prompt member service.Follow all Credit Union, Montana and Federal information privacy guidelines.Adhere to all policies and procedures.
- Associates or Bachelor?s degree in accounting, finance or banking preferred but not required.- At least 5 years professional experience with collection procedures required.- Working knowledge of the Fair Debt Collection Practices Act.- Working knowledge and understanding of collection activities related to bankruptcies, repossessions, foreclosures and deceased borrowers.- Working knowledge of subpoenas and warrants.- FCRA or CDIA certification within 6 months of employment.
- Ability to communicate effectively verbally, in writing, and over the phone with Supervisor, President / CEO, Members, Volunteers, Co-workers, Senior Management, and legal counsel.- Excellent problem solving skills.- Ability to follow oral and written instructions.- Ability and willingness to work both independently and as part of an established Collections team.- Ability and willingness to learn on the job and improve Collections-related skills within context of Credit Union policies and procedures over time.- Ability to prioritize work and juggle multiple simultaneous projects.- Ability and willingness to work with a variety of office equipment and software systems.- Ability to sit for prolonged periods of time over the course of an 8-hour day.
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