The Commercial Lines CSR will work with a team including other customer service representatives and agency producers to assist our clients with day-to-day service needs to the quality and service standards developed by the company.Responsibilities:-Work as an efficient team member with agency Producer to provide service to clients.-Provides technical support to producers to benefit clients and to reach producer and agency?s strategic business goals.-Prepares proposals and completes application in coordination with producers; submits applications to eligible and appropriate carriers; obtains client signatures on applications; follows up to ensure timely receipt of quotations and policies.-Attends to clients needs by producing binders, certificates, policies, endorsements, and other related items; verifies their accuracy using established agency checklist.-Prepares summaries of insurance, schedules, and proposals as needed for account review.-Re-markets renewals, contacts clients, creates renewal proposals, and handles other renewal activities in coordination with the producers. - Renews policies following agency standards; verifies each renewals accuracy; ensures that all renewals are processed.- Reviews audits of policies; verifies accuracy and facilitates corrections, as needed, between client and carrier.- Maintains and updates files in agency management system.- Verifies policy and change information, facilitating corrections when necessary.- Processes incoming email and mail requests, responding promptly and appropriately.- Determines reasons for requests for cancellations; acts to save accounts; notifies producers according to agency standardWorking hours: 8:00 AM - 5:00 PMSkills:- Adequate knowledge of rating procedures, overages, and industry operations to effectively manage, maintain, and write assigned client and prospect lists.- Knowledge of insurance markets and reference to markets.- Knowledge of insurance rating and underwriting procedures.- Ability to carry out complex tasks with many concrete and abstract variables.- Ability to utilize computer programs and understand functionality.- Professional, committed, and self-motivated with the ability to focus on daily tasks.- Proficient with Microsoft Office - Outlook, Word, Excel- Demonstrates proficient use of soft skills, including active listening, independent problem solving and responding appropriately.- Navigates between multiple screens, databases and complex data entry applications.- Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.- Maintains expected performance levels.- Acts as a team player committed to growth and development.Education:High SchoolExperience:4-7 yearsQualifications:- College education or equivalent insurance experience.- Ability to communicate orally and in writing with others to explain complex issues. Ability to receive and interpret complex information and respond appropriately.- Ability to understand written and oral communication and interpret abstract information.- Full knowledge of insurance products and usages.- Thorough, detail-oriented to manage multiple clients, tasks and requests. Apply today and find a job YOU will love!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.