Spherion Temple is looking for someone with call center experience for an onsite position with a bank in Killeen!Must be able to work the following schedule:Monday-Friday 10am-7pm and every Saturday 10am-5pm (1 day off during the week and Sundays)Responsibilities:Effectively handles and resolves challenging customer situations through appropriate communication methods. Promptly identifies and escalates challenging situations to appropriate leadership.Responds calm and performs effectively during emergent and/or stressful situations. Monitors and responds to web and email requests in an efficient manner.Performs all position-appropriate duties in a competent, professional and courteous manner.Demonstrates commitment to customer service - and ability to work positively and productively as part of a team environment - are basic requirements.Expectations listed are intended to describe "essential" functions only and management retains the right to reassign duties and responsibilities to this position at any time.Working hours: 8:00 AM - 7:00 PMSkills:Excellent phone and customer service skills.Proficiency with the Microsoft Office Suite of software.Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.Ability to be successful in a stressful, fast-paced environment, handling difficult situations and conflict resolution when necessary.Education:High SchoolExperience:1-4 yearsQualifications:One year customer service experience preferred.Knowledge of and experience using call center and dispatch software systems preferred.H.S. Diploma/GED Equivalent APPLY now and contact the Spherion Temple Team at 254-778-0533!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.