Are you seeking a dynamic career in automotive warehousing with a focus on transportation customer service? Spherion Staffing is hiring for a global client which offers an opportunity to enhance your quality of life across the world. As the foremost North American warehouse, this location boasts the fewest customer complaints on the continent.
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This customer service position is for an oriented professional that is responsible for developing and maintaining excellent customer relationships with both internal and external customers. CSR Possess flexibility within a team environment or individually with minimal supervision in a fast paced culture.
Responsibilities:
Professional etiquette dealing both in face-to-face communication as well as via telephone and email
Support launch of customer delivery creation at warehouse
Communication with both internal and external customers
Heavy telephone and email communication to respond to customer inquiries in a timely manner and update when deviations occur
Daily customer order pick creation
Entry level material planning
Transportation scheduling for both daily and expedite services utilizing customer websites and freight forwarding websites
Office duties: filing, faxing, scanning
Maintain and abide by records retention procedures per Central Directives
Knowledge of what an escalation processes is and reasons
Ability to problem solve utilizing the 5 Why?s or 8D formats
A team player that can effectively back up others as needed
Other duties as assigned
Working hours: 3:30 PM - 11:00 AM
Skills:
- Associates Degree in Business or related discipline preferred
- Must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner
- Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction
- Must be able to work with minimal or no supervision
Education:
Associate
Experience:
1-4 years
Qualifications:
3+ years of experience in a warehouse environment required
2+ yeard of experience in Customer Service enviroment
Excellent computer skills and working familiarity with multiple software packages, preferably MS Office and SAP ERP software packages
If you meet the qualifications, please apply online at: www.spherion.com/apply and then call at 956-612-2248
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).