Spherion is looking for a motivated and enthusiastic Customer Service Representative (CSR) to join the team of one of our Temple based manufacturing clients! This is a temp-to-hire position with the opportunity to grow with the company. As a CSR, you will be the voice of the company, providing exceptional service to customers via phone and email. You'll be responsible for resolving customer inquiries and ensuring their satisfaction. Experience as a CSR for a manufacturer is a plus!
Answering customer inquiries via phone, email, or chat in a timely and professional manner.
Resolving customer issues or complaints and ensuring customer satisfaction.
Maintaining accurate and detailed records of customer interactions.
Providing product or service information and recommendations to customers.
Collaborating with other departments to resolve complex customer issues.
Identifying and escalating customer issues to the appropriate team member or manager.
Working hours: 8:00 AM - 5:00 PM
Communication skills, including active listening and clear verbal and written communication.
Problem-solving skills, including the ability to think creatively and proactively.
Attention to detail and accuracy in record-keeping and data entry.
Ability to work independently as well as collaboratively within a team environment.
Technical proficiency, including proficiency with customer service software and basic computer skills.
Flexibility and adaptability in a fast-paced environment.
Ability to remain calm and professional in challenging customer interactions.
Apply and reach to firstname.lastname@example.org for immediate review, this position is first come first serve!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Spherion's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Spherion representative for more information.