customer account representative.

Positions provide customer services via telephone to clients regarding the selection, enrollment, and eligibility requirements for various Texas Health and Social Services Programs, including but not limited to Medicaid, Supplemental Nutrition Assistance Program or SNAP (formerly food stamps), and Children's Health Insurance Program (CHIP).Responsibilities:- Practices active listening in order to take each caller???s concerns seriously, fully understands the issue and then provides appropriate resolution or appropriate direction for next steps. - Provides callers with an unbiased presentation of programs to assist customers with application and eligibility requirements and program questions, transferring callers to other Call Center units as needed. - Answers customer questions including but not limited to items regarding available providers and enrollment processes in a prompt, courteous, and concise manner. - Accesses, reads, and interprets customers and provider data elements on the various computer systems. - Clearly communicates case and case processing information to the caller.- Multi-tasks by simultaneously communicating with the client while researching their case and documenting the call.- Continues to learn and refine program and computer navigation skills in response to updated policy and computer systems. - Documents all customer encounters in clear and concise records. - Meets individual performance standards, including the confidentiality and security of information. - Performs other duties as may be assigned by management.Working hours: 8:00 AM - 6:30 PMSkills:Required skills and abilities should include but not be limited to the following:- Ability to perform comfortably in a fast-paced, deadline-oriented work environment. - Ability to successfully execute many complex tasks simultaneously. - Ability to work as a team member, as well as independently.- Ability to regularly attend work at various shift times as assigned.Education:High SchoolExperience:1-4 yearsQualifications:Education Required:High School Diploma, GED or equivalent certification.Experience:Experience in health care, human services, or customer service; knowledge/experience with Texas Medicaid and managed care programs. Experience working with culturally and linguistically diverse, and disadvantaged populations in a courteous and effective manner To start the hiring process please apply online and be sure to include a resume. If you need assistance with a resume, please contact our local office.Once you've completed the application, please also follow up via phone or text to 956-961-4298.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

We provide local staffing with a personal touch! Simply put, at Spherion we find people jobs and love what we do!We are currently looking to hire a Customer Service Rep II for one of our smanufacturing clients located in Colorado Springs. This is a 10-month contract position.Responsibilities:As a Customer Service Rep II you will be responsible for:Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions including audits and processing ERP transactions. They will act as the first point of customer contact for general inquiries like pricing, products, scheduling etc. They will also be responsible for building and maintaining business relationships with clients by providing prompt and accurate service so as to promote customer loyalty.Working hours: 8:00 AM - 5:00 PMSkills:If you enjoy an environment that allows you to grow your skills as a Customer Service Rep II, then this could be the opportunity for you!A Customer Service Rep II that works at this client will need:Effective Communication SkillsSharp Customer Service SkillsAccount Management and Relationship Building SkillsAttention to DetailEducation:High SchoolExperience:1-4 yearsQualifications:2-5 years of experience in position or specialization. Education: High-school/Associates or equivalent experience if applicable. Certification if applicable.PC Skills (Microsoft Word, Excel, Internet)Experience with ERP systems like SAP or Oracle Interested in this opportunity? Call Us! 719-284-7220Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Provides top-notch service to donors, volunteers, and/or internal staff via calls, correspondence, web-chat, email, and/or face-to-face interactions. Main function includes servicing donors by phone, email, web chat and written correspondence.Responsibilities:-Provide top notch service to all customers - both external and internal-Assist with handling 80,000 incoming phone contacts annually-Assist with corresponding to over 20,000 emails. Each response must be service minded and answered within one business day. All responses will use approved formatting and language to ensure consistent voice with donors-Assist with engaging with over 13,000 donors via web chat. Requires you to assist multiple donors at the same time while maintaining excellent service. Must be personal and use approved language and formatting. Must be responded to within 20 seconds-Assist with processing over 1.1M educational and fundraising collateral pieces. Identify and suggest fundraising pieces for each fundraiser-Assist donors with processing over 21,000 merchandise and/or MarketPlace items annually-Increase fundraising revenue. Capitalize on each opportunity including upselling, promotion of matching funds and other marketing campaigns-Must be able to answer donor questions quickly and accurately using approved information and resources-Facilitate over 40,000 donor communication preferences to ensure each donor's wishes are honored as to how much communication they like with our organization across all channels-Cross-train on all other processes within Donor Services, including but not limited to corporate match, data entry and indexing donations, resources, merchandise, updates, communication preferences, catalog requests, removes, memorial cards, correspondence, calls, web-chat, emails, receptionist backup, and any other service functions for our donors, volunteers, and internal team members-High technology skills needed with a complete automated, paperless workflow environment.-Maintain production standards-Prioritization skills required to thrive-Handle all customer interactions in a professional manner by listening to needs and providing solutions-Process all transactions accurately and efficiently-Maintain quality assurance standards-High ability to problem solve-Must be able to listen to and adapt to quality of care feedback in an effort to strive for excellence-Continuously meet and maintain strategic, departmental service level guarantees and quality assurance of all functionsWorking hours: 8:30 AM - 5:00 PMSkills:-Must be able to work in a fast-paced environment using multiple systems and juggling many tasks-Ability to work with and maintain sensitive and confidential donor and internal information-Ability to understand difficult verbal and written instructions-Constant face-to-face, telephone and electronic communication with colleagues, donors and the general public-Ability to work independently and perform multiple tasks with moderate supervision-Excellent interpersonal skills with the ability to work cooperatively with a culturally diverse group of people-May require constant sitting and working at a computer for extended periods-Occasional bending and lifting of up to 20 pounds, floor to waist-Ability to easily adapt to changeEducation:BachelorsExperience:4-7 yearsQualifications:Bachelor's Degree plus 2 years of call center and customer service experience preferred, but not requiredAt least 5 years experience as a customer service representativeIntermediate or advanced level ability to both speak and read Spanish preferredPrior call center experience preferred Must be able to pass background check. Internet speed check required and must be able to pass a written assignmentSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.