The Customer Care Professional (CCP) is responsible for supporting back office tasks including credit card verification, backorder management and customer communication, processing return credits and exchanges, and processing customer accommodations. Additionally, this position partners cross-functionally on inquiries related to UPS claims, tag/hardware requests, and auditing, as needed.Responsibilities:- Efficiently leverage multiple systems and tools to research and resolve customer issues- Process return/exchange and credit/charge transactions- Research returned items and resolve customer issues in a professional manner- Effectively communicate shipping delays to customers- Maintain undeliverable and problem return files- Review ecommerce orders to detect fraudulent activity - Other duties as assignedWorking hours: 8:00 AM - 8:00 PM (Various Shifts Available)Skills:- Passion for working within a team environment that delivers great customer experiences- Excellent verbal and written communication skills- Strong attention to detail- Effective decision-making, problem-solving skills and follow-up skills necessary- Ability to maintain a positive attitude in fast-paced work environment- Excellent organizational skills- Ability to interpret data and report appropriately- Intermediate computer skills, including proficiency in Windows navigation and MS Office- Intermediate mathematical and analytical skills- High school diploma or equivalent requiredEducation:High SchoolExperience:1-4 yearsQualifications:- Minimum of 1 year customer service or fraud review experience- Microsoft Excel If this sounds like the right fit for you, give us a call today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.